JW Marriott Grand Rapids Honored for Best Customer Service

JW Marriott General Manager, George Aquino, receives the award for the hotel.

The JW Marriott Grand Rapids collected its 2010 Marriott International excellence in customer service award today at the Marriott Western Region's General Manager's conference in Chicago. Marriott's Guest Satisfaction Survey or GSS, measures the overall performance of each hotel in every area of operations from arrival & departure, check-in, food and beverage, amenities, room cleanliness and service execution. Only the top 2.5% of all full service JW Marriott, Renaissance and full service Marriott's make up this elite group of hotels in the United States and Canada. Five hotels out

of the Western Region (From Hawaii to the Midwest and Canada) were given this honor.

The JW Marriott Grand Rapids finished number one among all the JW Marriott brands in the country; its second out of its short three-year history (the hotel finished 2nd in 2009). 

A special recognition goes to Joel Berghorst, Assistant Rooms Manager, the hotel's designated GSS champion. His leadership has kept the hotel associates focused on the goal of being the best in the country. Most of all, this award is dedicated to every associate of the JW Marriott Grand Rapids for their commitment to being the best. Thank you.